FAQ for Ordering, OEM/ODM & Product Support

Please share the product model, estimated quantity, frequency requirement, application scenario, target market, accessories, customization needs, and expected delivery schedule. This helps WEX recommend a suitable product and prepare more accurate quotation details.

Yes. WEX can help recommend suitable pagers, paging transmitters, PoC radios, receiver boards, accessories, or other communication products based on your application, quantity, frequency, battery preference, system compatibility, and project requirements.

Sample orders can be discussed for selected products. Availability depends on the product model, stock status, frequency configuration, customization requirements, and project details.

WEX supplies POCSAG alphanumeric pagers, IP POCSAG paging transmitters, PoC radios, receiver and decoder boards, pager accessories, rugged communication devices, Android WiFi devices, and selected marine safety devices.

Yes. WEX supports OEM/ODM projects for selected communication products, including branding, frequency configuration, capcode settings, accessories, packaging, sample evaluation, and volume production.

Customization may include logo branding, product labeling, packaging, frequency configuration, capcode settings, accessories, charger options, and project-specific requirements. Available options depend on the product model and order quantity.

Yes. For compatible pager products, WEX can support frequency and capcode configuration according to project requirements. Please provide the required frequency, protocol, baud rate, and system compatibility information before ordering.

Project-based development can be discussed for suitable OEM/ODM communication products. Feasibility depends on product complexity, technical requirements, tooling needs, order volume, certification requirements, and development schedule.

MOQ depends on the product model and customization requirements. For many pager orders, the usual MOQ starts from 100 pieces, while other products or customized projects may require different quantities.

The usual lead time is 4–5 weeks after order confirmation. The final schedule may vary depending on product model, quantity, customization, and production schedule.

WEX usually accepts T/T payment. Payment terms may vary depending on order amount, product type, customer requirements, and project details. Final payment terms will be confirmed before order processing.

FOB Shenzhen is commonly used for export orders.

WEX provides a one-year warranty for standard communication products. Warranty details may vary depending on product model, order agreement, and project requirements.

Yes. WEX can provide support for selected product configuration, programming information, frequency requirements, capcode settings, and compatibility discussion. Please provide your existing system details when requesting support.

Yes, WEX POCSAG pagers can be used with compatible paging systems when frequency, protocol, baud rate, and capcode settings match the system requirements. Compatibility should be confirmed before order production.

Please contact WEX with your product model, order details, issue description, photos or videos if available, and system information. Our team will review the case and provide suitable support.